Privacy Policy for Dezor SA

Introduction

At Dezor SA, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect various types of personal information, including but not limited to:

  • Name: To personalize your experience and for identification purposes.
  • Email Address: For communication, account creation, and subscription services.
  • Phone Number: To contact you for service-related issues or updates.
  • Address: To provide services, billing, and delivery.

Non-Personal Information

We may also collect non-personal information such as:

  • Browser Information: Details about your browser type and version.
  • IP Address: To track usage and provide geographical information.
  • Cookies: To enhance your browsing experience and gather data on site usage.
  • Usage Data: Information about how you interact with our services, including pages visited, time spent, and features used.

How We Use Your Information

Service Provision

We use your personal information to:

  • Deliver Services: To provide you with the services you have requested.
  • Account Management: To manage your account and ensure the security of our services.
  • Customer Support: To address your inquiries, troubleshoot issues, and provide customer service.

Communication

Your information may be used to:

  • Send Updates: Inform you about changes to our services or policies.
  • Marketing: Send promotional materials, offers, and newsletters if you have opted in.
  • Surveys and Feedback: Request your participation in surveys to improve our services.

Legal Compliance

We may use or disclose your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

Protection Measures

We implement robust security measures to protect your personal information. These include:

  • Encryption: Data transmitted over our network is encrypted using industry-standard protocols.
  • Access Control: Restricted access to personal information to authorized personnel only.
  • Regular Audits: Regular security audits to identify and address potential vulnerabilities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Afterward, your data will be securely deleted or anonymized.

Cookies and Tracking Technologies

Cookies

Cookies are small files stored on your device that help us provide a better user experience. We use cookies to:

  • Remember Preferences: Store your preferences and settings for future visits.
  • Analytics: Track site usage and improve our services.

Types of Cookies We Use

  • Session Cookies: Temporary cookies that expire once you close your browser.
  • Persistent Cookies: Remain on your device for a set period or until deleted.
  • Third-Party Cookies: Cookies from external services like Google Analytics that help us understand site usage.

Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our site.

Third-Party Services

Service Providers

We may employ third-party companies and individuals to facilitate our services, such as payment processors, hosting providers, and analytics services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Third-Party Links

Our services may contain links to other sites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Your Rights and Choices

Access and Update

You have the right to access, correct, or delete your personal information. You can do so by logging into your account or contacting our customer support team.

Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.